Shipping policy

Shipping destinations and rates
Free standard shipping is available where it is shown at checkout. Available shipping methods and rates are displayed before payment and may vary by product and destination.

Order processing and tracking
After payment is verified, orders are prepared for fulfillment. Tracking information is sent by email when it becomes available.

Delivery estimates
Delivery timing varies by product, supplier, carrier, and destination. Any delivery estimate shown at checkout or in tracking information is an estimate and is not guaranteed. Carrier delays, customs processing, severe weather, and other events outside our control may affect delivery.

Split shipments
Products in the same order may be fulfilled by different suppliers and may arrive in separate packages at different times. Separate tracking details may be provided for each package.

Incorrect addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us promptly at hsiangkunshih@outlook.com if an address needs correction. We cannot guarantee that an address can be changed after fulfillment begins.

Damaged, incorrect, or missing items
Inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact hsiangkunshih@outlook.com promptly with your order information and photos when applicable so we can evaluate the issue and provide instructions.

Returns
Return eligibility and instructions are described in our Return and Refund Policy at https://zomopet.store/policies/refund-policy.